Frequently
Asked Questions
Below
is a list of common questions and answers that may help you
prior to contacting our customer service. If you have additional
questions, not shown here, please contact
us for further assistance.
Ordering
Questions
How
do I place an order?
Can I make changes to my order after it has been
submitted?
What if I have a question about
a product?
How do I know what size to order?
Does my browser need to be set to "accept
cookies" to place an order?
Payment Information
Will
I need to pay sales tax?
What methods of payment do you accept?
Is it safe to use my credit card online?
When is my credit card charged?
Shipping & Returns
How
long does it take for my order to be delivered?
Do oversized products require additional shipping
charges?
What is IAFFeverydayheroes.com's return policy?
What if my product arrives damaged?
Accounts
What
is the benefit of setting up an account?
What if I forget my password?
Have a
different question than those listed above? Please contact
us and one of our customer service reps will
be happy to help.
Ordering
Questions (top)
How
do I place an order? (top)
When you have chosen your particular product, simply click
the "Add to Cart" button. Clicking this button will
place the item in your shopping cart. At that point, you can
continue shopping or proceed to checkout. When you have finished
adding items to your cart, click the "Checkout"
button to enter your shipping and billing information.
Can
I make changes to my order after it has been submitted?
(top)
We're sorry, orders cannot be changed once they have been
submitted. We apologize for any inconvenience.
What
if I have a question about a product? (top)
If you have a question about a product, please contact
us and we will be happy to provide any additional product
information you may require.
How
do I know what size to order? (top)
Does
my browser need to be set to "accept cookies" to
place an order? (top)
Yes. Your browser has to accept cookies to place an order
with us. Generally, browsers accept cookies by default. However,
you may need to change your settings to enable cookies if
you're experiencing problems in the ordering process.
Payment Information
Will
I need to pay sales tax? (top)
Financial Innovations, Inc. (IAFFeverydayheroes.com) is required
by law to remit sales tax on all non-apparel items shipped
to Rhode Island.
What
methods of payment do you accept? (top)
We accept credit card payment in the form of American Express,
Matercard and Visa.
Is
it safe to use my credit card online? (top)
As you complete your order through our online store, you'll
be asked for your name, address and credit card number. We
use Secure Socket Layer (SSL) - the leading data encryption
technology on the Internet - to send this personal information
in an encrypted code to our servers. Only IAFFeverydayheroes.com
can decode your encrypted information. Plus, this encrypted
data is stored on a protected server until your order has
been shipped. For more information on the safety of ordering
online at campaignsource.com, please review our Privacy
& Security Policies.
When
is my credit card charged? (top)
We use live credit card validation so your card is charged
when your order is placed. Because of this, it is very important
that you click on the "submit order" button only
once to avoid the possibility of multiple charges.
Shipping
& Returns
How
long does it take for my order to be delivered? (top)
Most items leave our warehouse within 3-5 business days and
take approximately 3-5 business days for delivery. Please
contact
us if you require expedited deilvery on your
order.
Do
oversized products require additional shipping charges?
(top)
Yes, some of our larger products require shipping and handling
charges in addition to normal shipping rates. Please reference
product pages for information on particular items.
What
is IAFFeverydayheroes.com's return policy? (top)
We appreciate your business and guarantee that you'll be 100%
satisfied with your products. If you are not completely satisfied
with your purchase, merchandise will be accepted for excange
or refund*. Please review our complete return
policy for more information.
What
if my product arrives damaged? (top)
In the unlikely event that a product arrives damaged or defective,
we will credit you for the returned item upon receipt and
send you a replacement with no additional shipping charges.
Please review our complete return
policy for more information.
Accounts (top)
What
is the benefit of setting up an account? (top)
Setting up and maintaining an account with IAFFeverydayheroes.com,
will simplify your shopping experience and expedite your checkout.
Click
here to create an account now.
What
if I forget my password? (top)
In the event that you forget your password, simply enter your
login name and select the "email me my password"
option prior to clicking the "Login" button to have
your password e-mailed to you immediately.
|
